RESERVATIONS, DEPOSIT & PAYMENT

A deposit equivalent to the first 2 night’s stay is taken at the time of booking. Full payment is due 10 days before arrival. In the event of cancellation less than 10 days before arrival a charge equivalent to the first 2 nights stay will be made. In the event of a no show or a reduction in the length of stay (after arrival date) the full cost of the booking is charged. A cancellation made more than 10 days before arrival will incur a £20 cancellation fee per unit that has been booked. 

For UK residents we ask that full payment is made by bank transfer or via the Stripe payment system and we will email an invoice with our bank details and Stripe payment link.

For non-UK residents an invoice and secure online payment link will be emailed to you for credit card payment.

If the payment of any outstanding balance is not completed by its due date, your booking will be cancelled and the deposit will be forfeited.

Bookings made within 14 days of your arrival date are payable in full on booking.

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ARRIVAL

Check in is between 4pm and 9pm. Please contact us for earlier or later arrivals and we will do our best to accommodate if this is possible on the date requested.

Departing guests are kindly asked to vacate their accommodation by 10am. We are happy to store luggage for later collection.

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CHILDREN / ADDOITIONAL GUESTS

We can accommodate children aged 10 and over in MacLeods View apartment but not in our other accommodation. If both Skye Loft Apartment and MacLeods View apartment are booked for the same period by a group travelling together then we can accommodate younger children in MacLeods View apartment. The booking made is for the number of people pre-booked only. If guests arrive with additional people, children or pets in the party, entry will be refused and full payment taken for the booked stay. 

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PAYMENT FOR INCIDENTALS

For incidentals such as use of the laundry, we have an honesty box for cash payment. We can also accept payment by bank transfer.

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CANCELLATION

If you need to cancel a booking then please contact us as soon as possible.

We strongly advise taking out travel insurance to cover any unforeseen circumstances.

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CANCELLATION BY US

In the unlikely event that we need to cancel your booking, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any balance payment made.

Where possible, please provide a mobile contact number in case of emergency.​

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DAMAGE / BEHAVIOUR

An awkward topic but... any damage in the accommodation caused by misuse (such as smoking or preparation of foods) or carelessness, will be charged to the credit card provided along with any lost rental night/s associated with this. The material cost involved will be decided by a quote from the appropriate repair service or by mutual agreement to return the accommodation to its original standard. Damage to a accommodation can have costs ranging from inconveniencing pre booked guests through to not being able to relet the accommodation for an undetermined time. For the comfort of others, boisterous and rowdy behaviour will not be tolerated and if necessary, disruptive guests will be asked to leave.

We reserve the right to terminate the visit of any guest whose conduct is detrimental to the comfort of others.

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LIABILITY

We do not accept any liability for any damage, loss or injury to you or any member of your party or any vehicles or possessions. 

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SMOKING

The accommodation is strictly no smoking. Smoking will be likely to activate smoke alarms and sirens. Should any guest be found to be smoking within the building we will need to charge a £50.00 additional cleaning fee. 

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PETS

Sorry, we are unable to accommodate any pets except assistance dogs.

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ACCESSIBILITY

MacLeods View Apartment is on the ground floor with no stairs. The Cabin is reached through the garden which has a set of uneven stone and gravel steps to the path. Skye Loft Apartment is accessed up a flight of external stone stairs. Please contact us to discuss any specific accessibility requirements.